All Via Rail tickets purchased through Wanderu.com are non-exchangeable by Wanderu, however you may be able to cancel the ticket and repurchase it if you wish to do so.
Keep in mind that all tickets are non-refundable and non-exchangeable after the departure time.
Within the first 24 hours of purchase (before the trip departs) your Via Rail ticket is fully refundable -Tickets can be cancelled directly with VIA Rail or we can submit the request on your behalf.
After 24 hours of purchase: If you are cancelling after Via Rail's 24 hour grace period, refund and cancellation fees will be subject to the ticket type you purchased. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus:
Escape Fares - These tickets are non-exchangeable and non-refundable.
Economy Plus - These tickets are fully refundable. They are exchangeable with no service charge (fare difference only).
Business Fares- These tickets are partially refundable (fees of 25% of fare or minimum of $20 per segment). They are exchangeable (fees of 25% of fare or minimum of $20 per segment + fare difference).
Business Plus - These tickets are fully refundable. They are exchangeable with no service charge (fare difference only).
Please note the Wanderu processing fee will be fully refunded upon cancellation of your ticket.
If you need assistance, please email us at [email protected] with your email address, billing name, and confirmation number of the ticket you wish to cancel.