If you'd like to change your ticket, please call Via Rail at 1-888-842-7245, restrictions and fees may apply.
Keep in mind that all tickets are non-refundable and non-exchangeable after the departure time.
Within the first 24 hours of purchase (before the trip departs) your ticket is fully refundable -Tickets can be cancelled directly on the Wanderu User Account or we can submit the request on your behalf.
If your ticket is valid for cancellation, you can cancel it via the Wanderu app - please login to your account and click on your Via Rail upcoming trip. Once you open your upcoming trip information, you can follow the prompts to cancel your ticket. Your refund will automatically process and will post to your statement within 2-3 business days.
If you do not have an account, you can create one here:
After 24 hours of purchase: If you are cancelling after Via Rail's 24 hour grace period, refund and cancellation fees will be subject to the ticket type you purchased. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus:
- Escape Fares - These tickets are non-refundable. However, we can submit a cancellation request on your behalf and you will receive a 50% credit off the total price paid. This credit can be redeemed by phone directly with Via Rail at 1-888-842-7245 by referencing the booking confirmation number of the cancelled reservation and is valid for 1 year.
- Economy & Business Fares- These tickets are refundable for a 25% fee off the total price paid (minimum of $20.00CAD per reservation).
- Economy Plus & Business Plus - Are completely refundable, no fees.
If you need assistance, please email us at [email protected] with your email address, billing name, and confirmation number of the ticket you wish to cancel.