All Via Rail tickets purchased through Wanderu.com are non-exchangeable by Wanderu, however you may be able to cancel the ticket and repurchase it if you wish to do so.
Keep in mind that all tickets are non-refundable and non-exchangeable after the departure time.
Within the first 24 hours of purchase (before the trip departs) your Via Rail ticket is fully refundable -Tickets can be cancelled directly on the Wanderu User Account (if you already have an account) or we can submit the request on your behalf.
To cancel your ticket within 24 hours of purchase on your Wanderu user account - please login to your account and click on your Via Rail upcoming trip. Once you open your upcoming trip information, you can follow the prompts to cancel your ticket. Your refund will automatically process and will post to your statement within 2-3 business days.
If you do not have an account, you can create one here (accounts created after purchase may require manual activation of past purchases, please reach out for assistance via the chat bubble or by email at [email protected]):
After 24 hours of purchase: If you are cancelling after Via Rail's 24 hour grace period, refund and cancellation fees will be subject to the ticket type you purchased. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus:
Escape Fares - These tickets are non-exchangeable and non-refundable.
Economy Plus - These tickets are fully refundable. They are exchangeable with no service charge (fare difference only).
Business Fares- These tickets are partially refundable (fees of 25% of fare or minimum of $20 per segment). They are exchangeable (fees of 25% of fare or minimum of $20 per segment + fare difference).
Business Plus - These tickets are fully refundable. They are exchangeable with no service charge (fare difference only).
Please note the Wanderu processing fee will be fully refunded upon cancellation of your ticket.
If you need assistance, please email us at [email protected] with your email address, billing name, and confirmation number of the ticket you wish to cancel.