Modifying your Via Rail ticket

How to cancel or change your Via Rail ticket

Johalmy avatar
Written by Johalmy
Updated over a week ago

All Via Rail tickets purchased through are non-exchangeable by Wanderu, however you may be able to cancel the ticket and repurchase it if you wish to do so. 

Keep in mind that all tickets are non-refundable and non-exchangeable after the departure time.

Within the first 24 hours of purchase (before the trip departs) your Via Rail ticket is fully refundable -Tickets can be cancelled directly on the Wanderu User Account (if you already have an account) or we can submit the request on your behalf. 

To cancel your ticket within 24 hours of purchase on your Wanderu user account - please login to your account and click on your Via Rail upcoming trip. Once you open your upcoming trip information, you can follow the prompts to cancel your ticket. Your refund will automatically process and will post to your statement within 2-3 business days. 

If you do not have an account, you can create one here (accounts created after purchase may require manual activation of past purchases, please reach out for assistance via the chat bubble or by email at [email protected]): 

After 24 hours of purchase: If you are cancelling after Via Rail's 24 hour grace period, refund and cancellation fees will be subject to the ticket type you purchased. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus:

  • Escape Fares - these tickets are non-refundable. They are exchangeable (fees of 50% of fare or minimum of $20 per segment + fare difference).

  • Economy and Business- these tickets are refundable and exchangeable for a 25% fee off the total price paid (minimum of $20.00CAD per reservation). 

  • Economy Plus and Business Plus- fully refundable and exchangeable (fare difference only).

Please note the Wanderu processing fee will be fully refunded upon cancellation of your ticket.

If you need assistance, please email us at [email protected] with your email address, billing name, and confirmation number of the ticket you wish to cancel. 

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