Keep in mind that all tickets are non-refundable and non-exchangeable after the departure time.
Within the first 24 hours of purchase (before the trip departs) your Via Rail ticket is fully refundable -Tickets can be cancelled directly on the Wanderu User Account (if you already have an account) or we can submit the request on your behalf.
To cancel your ticket within 24 hours of purchase on your Wanderu user account - please login to your account and click on your Via Rail upcoming trip. Once you open your upcoming trip information, you can follow the prompts to cancel your ticket. Your refund will automatically process and will post to your statement within 2-3 business days.
If you do not have an account, you can create one here (accounts created after purchase may require manual activation of past purchases, please reach out for assistance via the chat bubble or by email at [email protected]):
After 24 hours of purchase: If you are cancelling after Via Rail's 24 hour grace period, refund and cancellation fees will be subject to the ticket type you purchased. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus:
Escape Fares - These tickets are non-refundable. However, we can submit a cancellation request on your behalf and you will receive a 50% credit off the total price paid. This credit can be redeemed by phone directly with Via Rail at 1-888-842-7245 by referencing the booking confirmation number of the cancelled reservation and is valid for 1 year.
Economy & Business Fares- These tickets are refundable for a 25% fee off the total price paid (minimum of $20.00CAD per reservation).
Economy Plus & Business Plus - Are completely refundable, no fees.
NOTE: Via Rail is waiving all cancellation fees until November 15th 2021. You can cancel your reservation any time before departure. You’ll receive a full refund and incur zero service charges, regardless of when you purchased your ticket.
Via Rail's cancellation policy includes all travel through November 15, 2021.
If you need assistance, please email us at [email protected] with your email address, billing name, and confirmation number of the ticket you wish to cancel.