Standard and Fully flexible National Express tickets can be modified right up to when you’re due to travel. 

Standard Fare: Changing your ticket online will be subject to a change fee.

Fully Flexible Fare: Unlimited modifications can be made any time prior to departure without being subject to amendment fees.

Restricted tickets cannot be changed.


Standard and Fully Flexible Tickets must be cancelled 72 hours prior to departure; booking and distribution fees remain non-refundable and cancellation fees may apply to standard tickets. Restricted tickets are non-refundable. 

To change or cancel your ticket, visit their website: and click on "Manage my booking".

Once there, you will enter the confirmation reference number. The next screen will ask you for the email address used to purchase the ticket.

Your ticket details will populate and you can modify your ticket by going to the "Change my journey" tab and clicking on "Continue".  

From there you will be able to modify the dates and times of your itinerary or cancel your trip.

Contact Information:

Phone: 03717 818181 (0044 3717 818181 from overseas) customer service is available from 8am to 10pm, 7 days a week.

Post: Customer Relations - Refunds. National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD

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