You can exchange or cancel your flexible fare ticket online by going HERE and entering your reservation number and the passenger's last name.

Charges/fees:

  • Before the 1st day of validity for outbound journeys: Free exchange or cancellation
  • On and after the first day of validity: Exchange or cancellation of flexible fare tickets for long-distance travel (ICE, IC/EC, IC Bus): EUR 19 fee. Exchange or cancellation of flexible fare tickets for local transport (DB Regio, transport associations, NE/SEE): EUR 17.50 fee

A long-distance fee is charged for journeys that combine long-distance and local transport on one ticket (single or round trip). This fee comes to EUR 19, and it is incurred for connections that use at least one long-distance train.

Contact Information: Phone number: (0049) 180 6 10 11 11 (GE) (long distance fees may apply)

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