Changes

If you wish to change your ticket Trailways ticket, you should be able to do so at the bus station. The carrier requires changes to be made in person, as a fee is applied.

If you have any questions about acceptable changes to your ticket, please contact Trailways NY at 1 (800) 858-8555 or [email protected].

All tickets are non-exchangeable after the bus has departed.

Cancellations

Tickets purchased online cannot be cancelled and are non-refundable, non-transferable, and are only valid on the date and schedule of travel you selected.  Tickets are valid only in the direction selected.

If the passenger chooses to cancel the ticket or to not travel, the cost of the ticket will not be refunded. As stated on the check-out page and in the terms and conditions agreed to upon checkout and once more on the email sent with the attached pdf ticket: All tickets are non-refundable.

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