Peter Pan is a popular bus company offering very affordable ticket options to top travel destinations. Wanderu has the information you need for smooth travels with Peter Pan!

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How much luggage can I bring on my Peter Pan trip?

Each ticketed passenger is allowed 1 carry-on bag (up to 25 pounds) and 1 bag stowed under the bus FREE …additional stowed bags (limited to 3) are $5.00 each.

*Carry-on bags must fit in the overhead compartment or under your seat.*

Baggage fees are as follows:

1st stowed bag is free (maximum 50 lbs).
2nd stowed bag will be charged $5.00 (maximum 50 lbs).
3rd stowed bag will be charged $5.00 (maximum 50 lbs).
4th stowed bag will be charged $5.00 (maximum 50 lbs).

See the Peter Pan luggage policy for more details.

Does Peter Pan have amenities on board?

Peter Pan does offer WiFi, power outlets, and bathrooms on board most of its trips. Please keep in mind that since these are complimentary it is within the carrier's rights to not offer them on specific routes or if there are technical issues outside of their control.

Does Peter have a discount for children or infants?

One child under two (2) years of age does not require a ticket to travel but must travel on the adult’s/guardian’s lap for the duration of the trip for safety purposes.

If traveling with more than one (1) child under the age of two (2), a ticket should be purchased for the second child and the child should be secured safely in the seat next to the guardian.

If traveling on a bus with seat belts a child safety seat is allowed for use on the bus. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

Can minors travel alone on Peter Pan?

Children age 15 and under must be accompanied on the same bus by a parent, legal guardian, or another passenger at least 16 years old.

Travelers age 16 and up qualify as an adult when traveling.

Please see Peter Pan's unaccompanied child guidelines.
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I didn't receive my confirmation email or ticket from Peter Pan!

Remember to check your email inbox/promotions and spam folder for an email from Peter Pan with your ticket. If you need your ticket/QR code to be resent, you may retrieve your ticket/QR code on https://peterpanbus.com/ by selecting "Find Boarding Pass" (located above the "Search" button).

If you are unable to retrieve your ticket please email us at [email protected] and we can send it for you!

Do I need to print my Peter Pan ticket?

Peter Pan does not require a printed ticket to board the bus. You can board Peter Pan Bus Lines by showing your E-Ticket on your phone. The E-Ticket is emailed to when you make your reservation.

For more information about reading your Peter Pan ticket, see our blog post here.

How early should I arrive at the station?

We recommend arriving at least 20-30 minutes before the departure time to prepare for the boarding process. If you are unfamiliar with the departure station, it's always good to leave extra time to find your way around!

Do I need an ID to board my bus?

Yes, Peter Pan Bus Lines requires you to present an ID to an agent to board the bus. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, like a college ID, won’t work.
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Can I make changes to my ticket?

You may contact Peter Pan Bus Lines directly at +1 (800) 343-9999 or https://peterpanbus.com/request/ to change your ticket for a fee. You can also change your ticket on the Peter Pan app or in person at the station (if available). The travel date, time, and passenger name can be exchanged.

The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the original ticket.

​All tickets are non-exchangeable within 2 hours of departure and after the bus has departed.

For tickets where the original fare is $10 and under, the exchange fee is $5. For tickets where the original fare is over $10, the exchange fee is $10. A transaction cost of $2.50 – $5.00 per ticket, as well as the difference in cost of your new ticket, will be applied.
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Can I cancel my ticket and get a refund?

Unfortunately, all Peter Pan tickets are nonrefundable. If you purchased travel insurance with Allianz when you booked your ticket, you can file a claim for reimbursement - see details here.
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Where is the bus?

Follow the station direction provided on your Peter Pan email and/or ticket.

I missed my bus! What do I do?

Catching the next trip out or requesting a refund for the unused ticket would be completely up to Peter Pan, since reservations and transactions are done directly with the carrier.
Usually, no refunds or credits will be given in instances where passengers miss the bus, but you can always contact Peter Pan to inquire at 1 (800) 343-9999 or https://peterpanbus.com/request/

You can learn more about traveling on Peter Pan here. If you have further questions, you are welcome to reach out to us at [email protected], or by chat using the chat bubble on the right-hand side of the screen.

Safe travels!