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Traveling with Adirondack Trailways and New York Trailways FAQs
Traveling with Adirondack Trailways and New York Trailways FAQs

Frequently-asked questions about traveling with Adirondack Trailways

Bryn avatar
Written by Bryn
Updated over a week ago

Adirondack Trailways (partnered with New York Trailways and Pine Hill Trailways) is a popular bus company offering very affordable ticket options to top travel destinations. Wanderu has the information you need for smooth travels with Adirondack Trailways!

Ready to book your ticket? Search away!

Know Before You Go

How much luggage can I bring on my Adirondack Trailways trip?

Each passenger is permitted to board the vehicle with 1 carry-on item that may be stowed in the overhead compartment or under your seat. Passengers are also allowed one suitcase under the bus with a maximum weight of 50 pounds.

You may bring a bicycle wrapped in a box, canvas, or other protective casing. See the Trailways luggage policy for more details.

Does Adirondack Trailways have amenities on board?

Trailways does offer WiFi, power outlets, and bathrooms on board most of its trips. Please keep in mind that since these are complimentary it is within the carrier's rights to not offer them on specific routes or if there are technical issues outside of their control.

Does Adirondack Trailways have a discount for children or infants?

One infant under age 2 can sit on the lap of a fare-paying adult, with no ticket required. Trailways offers a 25% discount for children ages 2 to 15 when accompanied by an adult. Child tickets must be purchased on

Can minors travel alone on Adirondack Trailways?

Children 17 years and older may travel unaccompanied. Children age 12 through 16 may travel unaccompanied, with restrictions. See the Adirondack Trailways unaccompanied minors policy for details. 

After Booking Your Ticket

I didn't receive my confirmation email or ticket from Adirondack Trailways!

Remember to check your email inbox/promotions and spam folder for an email from Trailways with your ticket. If you need your ticket/QR code to be resent, you may retrieve your ticket/QR code on by selecting "Find Boarding Pass" (located next to the "Search" button).

If you are unable to retrieve your ticket please email us at [email protected] and we can help you with the instructions to retrieve it.

Do I need to print my Adirondack Trailways ticket?

Adirondack Trailways offers two ticket types. If your ticket contains a "Barcode", you are required to print your ticket for boarding. If your ticket contains a "QR Code" you may present this ticket on your mobile device or print it for boarding.

How early should I arrive at the station?

We recommend arriving at least 20-30 minutes before the departure time to prepare for the boarding process. If you are unfamiliar with the departure station, it's always good to leave extra time to find your way around!

Do I need an ID to board my bus?

No, currently Adirondack Trailways does not require an ID to board the bus. Of course, it is always a good idea to carry a government-issued ID whenever you hit the road.

Cancelling or Changing Your Adirondack Trailways Reservation

Can I make changes to my ticket?

Any changes you wish to make to your ticket must be made directly with the carrier that you are scheduled to travel with. 

To change the dates or times on Adirondack Trailways or Trailways NY tickets purchased through Wanderu, you must do so in person at the station. There will be a $20 change fee per passenger, plus the difference in ticket prices that must be paid for in person.

Can I cancel my ticket and get a refund?

Unfortunately, all Trailways tickets are nonrefundable in accordance to their terms and conditions. If you purchased travel insurance with Allianz when you booked your ticket, you can file a claim for reimbursement - see details here.

On Your Day of Travel

Where is the bus?

Trailways offers an online tracker to see when your bus will arrive!

I missed my bus! What do I do?

Catching the next trip out or requesting a refund for the unused ticket would be completely up to Adirondack Trailways, since reservations and transactions are done directly with the carrier.

Usually, no refunds or credits will be given in instances where passengers miss the bus, but you can always contact Trailways to inquire at 1 (800) 858-8555 or [email protected].

More Questions

Note that Adirondack Trailways is partnered with the following carriers, and the information above may not apply to all of these partners: Adirondack Canada, Adirondack Pool, Trailways NY, Trailways NY Pool, and Pine Hill Kingston.

You can learn more about traveling on Adirondack Trailways here. If you have further questions, you are welcome to reach out to us at [email protected], or by chat using the chat bubble on the right-hand side of the screen.

Safe travels!

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