In light of the emergence of SARS-CoV-2, Novel Coronavirus 2019 (COVID-19), many travelers have been forced to alter their plans as events and schools are being cancelled/closed, or they may be wary of traveling and wish to postpone their current plans.
Some bus and train carriers are still running (on limited service) and taking extra precautions to keep their vehicles as clean and sanitized as possible to reduce the spread of the virus.
If the carrier cancels or changes the schedule of a trip after you have purchased your ticket, they will contact you via email, most are issuing automatic refunds or credits while others will require you to contact them.
Most bus and train carriers have announced that they will provide fee waivers for travelers who wish to change their travel dates due to the uncertainty of this health crisis. The ability to postpone or cancel your trip depends on the policy of the carrier you are scheduled to travel with.
For more information on how to change your Non-Refundable ticket or if you wish to cancel your Refundable ticket, please contact the carrier you are scheduled to travel with directly. List of Partnered Carriers & Phone numbers. We recommend contacting the carrier before the date of your scheduled departure.
For updates and specific information about each carrier's COVID-19 cancellation and change policies, please see our Official Travel Alert, updated continuously as carriers amend their policies.
Please keep in mind that Wanderu is an online search site, we do not have any authority to process or authorize refunds outside of your carrier's policies.
If your ticket is refundable and you were charged by Wanderu, please click on the chat bubble to reach out to us or email us.
If you purchased travel insurance through Allianz, please see their Coverage Alert, if you wish to cancel your plan. If you are unable to travel due to a covered reason you should be still be able to file a reimbursement claim, please refer to your policy documents for additional information.
If you need assistance or have questions, please email us at [email protected] or click on the chat bubble to reach out. Our customer service team is ready to assist from 9:00am to 5:00pm on weekdays, and replies to all messages within 24 hours on evenings, weekends, and holidays.
We wish everyone safe travels and encourage travelers to follow the CDC guidelines.
This information is subject to change.