Cancellations and Changes

What to know if you need to change or cancel your ticket or if you are looking for a refund

Johalmy avatar
Written by Johalmy
Updated over a week ago

Wanderu is a bus and train travel search website, and all tickets are booked directly with our travel partners. Whether your ticket can be cancelled or changed depends on the bus or train carrier you booked your travel with. Tickets will be subject to the carriers' terms and conditions as specified on the checkout page. 

Changes, cancellations, and refund requests for tickets must be made directly with the carrier that you are traveling on, with a few exceptions. Since most carriers have a deadline to cancel or change tickets, we recommend contacting the carrier as soon as you can to request any changes or cancellations.

As per our partners' policies, most tickets are non-refundable. However, you may be able to change the ticket depending on the carrier's ticket change policy for a fee.

Please remember that Wanderu has no authority on refunds, cancellations or changes in itinerary outside of the carriers' policy.

The following information is subject to change. To view more up to date information or for information on a carrier not listed below, please refer to your ticket or contact the carrier directly. 

Some carriers that have refundable/credited tickets (restrictions apply):

       -Amtrak: fully refundable if cancelled within 24 hours of purchase: Cancel/Change Amtrak ticket on As of October 25th, 2023, after 24 hours has passed, only Coach-Flexible and Business fares will be fully refundable.

       -Jet Set Express: refundable minus service fee if cancelled +48 hours before departure; please email [email protected] or [email protected].

       -Red Coach: cancellations and changes must be submitted 3+ hours before departure. Web Fare refundable - 50% fee, Standard Fare -30% fee, Flexible Fare no fee. Cancel Red Coach Tickets Online

       -Via Rail: fully refundable if cancelled within 24 hours of purchase as long as the train has not departed: Cancel Via Rail ticket, after 24 hours subject to fare conditions.

Some carriers with non-refundable tickets, exchanges available (may be subject to fees):

       -Best Bus: no fee, requires 1 day notice.

       -Coach Run: fees vary, requires 4+ hours' notice.

       -Greyhound: $20.00 fee per passenger, 24 hours' notice.

       -Panda NY Bus: fee varies, requires 2+ hours' notice.

       -Peter Pan:  $7 fee for tickets under $10.  $14 fee for tickets over $10, 2 hours' notice. (Tickets can be exchanged for different times or dates at the station or by phone).

       -Turimex (Grupo Senda): fee varies, ticket must be changed in person minimum 1 hour before departure.

Some carriers with non-refundable tickets, but that have special alternatives:

       -OurBus: exchange your ticket or cancel it for a carrier-specific credit valid for 5 years. OurBus Wallet.

       -Sprinter Bus: you can exchange your ticket or place it on "hold" for no additional fees. 1 day notice.  Sprinter Bus Reservation Change

Some carriers with non-refundable and non-transferable tickets:

       -Quick Shuttle
       -Trailways NY (with a few exceptions as marked on the ticket)

For a full list of the contact information for all Wanderu carriers, please click on the button below. 

If you are traveling with a carrier not listed above and would like for us to send you specific information or a link to their website FAQs or terms and conditions, please send us a message (live chat button to the lower right of the screen) with the carrier name and what you are looking for.

If you opted to purchase travel insurance when you booked your ticket, this allows you to submit a claim for reimbursement to Allianz if you are unable to travel due to a reason covered in your policy. Any change or cancellation fees may also be reimbursed by Allianz. Please read more about filing a claim through your insurance policy here.

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