Wanderu is a 3rd party provider and unable to modify, rebook or exchange any Go Buses tickets. However, we are happy to issue a refund (conditions apply) so that you can purchase another ticket of your choice!
Cancellation request must be submitted either via the app, or online with us at [email protected] or with Go Buses online at https://www.gobuses.com/contact-us/, no less than 48 hours before the scheduled departure time. Your Go Buses ticket is refundable minus the $4.99 Go Buses processing fee. Please note the $1.00 Wanderu processing fee will be fully refunded upon cancellation of your ticket.
To cancel your Go Buses ticket via the Wanderu app, please log into your account and click on your Go Buses upcoming trip. If you do not have an account* you can create one here:
*Note: Accounts created after purchase may not reflect past purchases including the trip you wish to view, please email [email protected] to request access to your past reservations.
Once you open your upcoming trip information, you can follow the prompts to cancel your ticket and your refund will automatically process. Funds can take up to 2-3 business days to be returned, depending on your bank.
Please note: All tickets are completely non-refundable and non-exchangeable if a cancellation is made after Go Buses 48-hour cancellation window.
If you belong to one of Go Buses Silver, Gold or Platinum reward tiers, please contact them directly for more information on how you can cancel your ticket. If they approve your refund we will be notified.