Wanderu is a third-party travel search site, we do not accept payments nor issue tickets for most carriers, there are some exceptions.
We can access copies of some tickets for certain carriers such as Greyhound and Amtrak.In case the ticket is not available for us, you will have to reach the carrier directly for assistance.
Please contact our Customer Service with your confirmation number, billing name, and also the email you made used at purchase so we can locate it for you.