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Booking issues & errors
I am having trouble booking - help!
I am having trouble booking - help!

This does happen and can be frustrating!

Johalmy avatar
Written by Johalmy
Updated over a week ago

If you received an error message or believe that you are experiencing a system issue or bug, please contact Wanderu Customer Support.

Provide a brief explanation including:

  1. Provide the email address and billing name you used to check out.

  2. Explain what issue did you run into.

  3. Confirm what carrier you were trying to book tickets with.

  4. If possible, provide the URL link and screenshots of the issue

  5. If you received an error message, please tell us what it said or provide a screenshot.

Once you provide the information above, we will be able to look into the issue for you.

We will respond as soon as possible!

Our regular customer service hours are Monday through Friday from 9:00am to 5:00pm. Our Live Chat service is closed on nights, weekends and holiday breaks but we do monitor and respond to all emails and messages within 6 hours.

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