# Wanderu Help Center

> Answers to our most frequently asked questions

## English

### FAQs

- [Wanderu Customer Service & Carrier Contacts](http://help.wanderu.com/en/articles/667892-wanderu-customer-service-carrier-contacts.md)
- [Weather Conditions](http://help.wanderu.com/en/articles/668281-weather-conditions.md): What happens if there's bad weather?
- [What is a trip with "Multiple Carriers"?](http://help.wanderu.com/en/articles/5342062-what-is-a-trip-with-multiple-carriers.md): Tips for booking and traveling on Multiple Carrier trips
- [Where is the train/bus station address located?](http://help.wanderu.com/en/articles/668263-where-is-the-train-bus-station-address-located.md): Station Location
- [Can I pick my seating?](http://help.wanderu.com/en/articles/668236-can-i-pick-my-seating.md): Seating Inquiries
- [Delay and Schedule Inquiries](http://help.wanderu.com/en/articles/3635890-delay-and-schedule-inquiries.md): Wondering if the bus or train is running late?
- [Missed your bus/train? 😢](http://help.wanderu.com/en/articles/667745-missed-your-bus-train.md): What to do if you miss your bus or train
- [What about transfers and stops?](http://help.wanderu.com/en/articles/667788-what-about-transfers-and-stops.md): Stops/transfers details
- [Direct vs Non-Stop vs Transfer Trip](http://help.wanderu.com/en/articles/3414995-direct-vs-non-stop-vs-transfer-trip.md): How do I know if my trip has stops or transfers?
- [Mobility and Assistance](http://help.wanderu.com/en/articles/667871-mobility-and-assistance.md): Assistance and accessibility when boarding the bus or train
- [Government-Issued ID](http://help.wanderu.com/en/articles/667853-government-issued-id.md): Identification required for boarding
- [How to find a trip with amenities](http://help.wanderu.com/en/articles/3636873-how-to-find-a-trip-with-amenities.md): How to search for a trip that has what you want: bathrooms, outlets, WiFi, or even snacks and food.
- [Requesting a Sleeper Cabin on Amtrak](http://help.wanderu.com/en/articles/668256-requesting-a-sleeper-cabin-on-amtrak.md): Amtrak Rommette
- [I'm not satisfied with my trip](http://help.wanderu.com/en/articles/3642718-i-m-not-satisfied-with-my-trip.md): What to do when you'd like to file a claim for an unsatisfactory experience
- [Where do I go to find a ticket?](http://help.wanderu.com/en/articles/667792-where-do-i-go-to-find-a-ticket.md): You're in the right place!
- [How to delete your Wanderu user account](http://help.wanderu.com/en/articles/6263555-how-to-delete-your-wanderu-user-account.md): Request user account deletion
- [How do I book tickets on Wanderu?](http://help.wanderu.com/en/articles/667831-how-do-i-book-tickets-on-wanderu.md): Step by Step Guide
- [How to Book a One Way Ticket](http://help.wanderu.com/en/articles/667875-how-to-book-a-one-way-ticket.md): Problems booking one way ticket
- [How to Book a Round Trip with Wanderu](http://help.wanderu.com/en/articles/668078-how-to-book-a-round-trip-with-wanderu.md): Steps to follow to book a round trip
- [How do I know if I am traveling by bus or train?](http://help.wanderu.com/en/articles/668271-how-do-i-know-if-i-am-traveling-by-bus-or-train.md): Is it train or bus on the itinerary?
- [Can I buy a ticket for someone else?](http://help.wanderu.com/en/articles/667653-can-i-buy-a-ticket-for-someone-else.md): 3rd person booking
- [How do I add multiple travelers to an itinerary?](http://help.wanderu.com/en/articles/667668-how-do-i-add-multiple-travelers-to-an-itinerary.md): Add Traveler\(s\)
- [Can I book more than 5 tickets at a time?](http://help.wanderu.com/en/articles/667739-can-i-book-more-than-5-tickets-at-a-time.md): Booking for more than 5 passengers conditions.
- [Why are tickets booked individually?](http://help.wanderu.com/en/articles/668282-why-are-tickets-booked-individually.md): Why is each ticket purchased in an individual transaction?
- [Filing a Claim with Allianz Partners](http://help.wanderu.com/en/articles/3625415-filing-a-claim-with-allianz-partners.md): You purchased insurance. Great! Here's how to use it.
- [Paying with Credit and Debit Cards](http://help.wanderu.com/en/articles/667758-paying-with-credit-and-debit-cards.md): Paying with credit-debit card
- [Can I pay for my ticket at the station?](http://help.wanderu.com/en/articles/667887-can-i-pay-for-my-ticket-at-the-station.md): Paying at the station
- [Ticket price changes and variations](http://help.wanderu.com/en/articles/667896-ticket-price-changes-and-variations.md)
- [Booking too far in advance](http://help.wanderu.com/en/articles/668270-booking-too-far-in-advance.md): Trying to book too far in advance
- [Can I pay for tickets with cash?](http://help.wanderu.com/en/articles/667751-can-i-pay-for-tickets-with-cash.md): Paying in cash
- [Getting to the Airport](http://help.wanderu.com/en/articles/667700-getting-to-the-airport.md): Airport Inquiry
- [No Results for Bus Route](http://help.wanderu.com/en/articles/667742-no-results-for-bus-route.md): No buses routes available

### Traveling with Children, Luggage or Pets

- [Infant Fares and Discounts](http://help.wanderu.com/en/articles/667753-infant-fares-and-discounts.md): Traveling with babies
- [Child Fares and Discounts](http://help.wanderu.com/en/articles/2704924-child-fares-and-discounts.md): Traveling with kids
- [Carrier Age Policy](http://help.wanderu.com/en/articles/667687-carrier-age-policy.md): Minors traveling alone
- [Luggage Policies](http://help.wanderu.com/en/articles/667870-luggage-policies.md): Luggage, baggage, suitcases, duffle bags, boxes, bags 😊
- [Traveling with a Bicycle 🚲](http://help.wanderu.com/en/articles/3625194-traveling-with-a-bicycle.md): How to bring your bike along
- [Can I travel with my pet? Service animal?](http://help.wanderu.com/en/articles/667891-can-i-travel-with-my-pet-service-animal.md): Travel with dogs, cats, hamsters, chickens and every other type of fluffy, furry cuteness

### User Accounts & Discounts

- [Discounts](http://help.wanderu.com/en/articles/405305-discounts.md): Do you offer discounts?

### Where is my ticket?

- [Where is my ticket?](http://help.wanderu.com/en/articles/404455-where-is-my-ticket.md): Remember to check your spam and promo folders!
- [Can Wanderu issue my tickets?](http://help.wanderu.com/en/articles/668265-can-wanderu-issue-my-tickets.md)
- [Didn't receive my ticket from Amtrak](http://help.wanderu.com/en/articles/404497-didn-t-receive-my-ticket-from-amtrak.md): How to resend your Amtrak ticket to yourself
- [Didn't receive my ticket from OurBus](http://help.wanderu.com/en/articles/2835360-didn-t-receive-my-ticket-from-ourbus.md): How to resend your OurBus ticket to yourself
- [Didn't receive my ticket from Best Bus](http://help.wanderu.com/en/articles/3636267-didn-t-receive-my-ticket-from-best-bus.md): How to resend your Best Bus ticket to yourself
- [Didn't receive my ticket from Wanda Coach](http://help.wanderu.com/en/articles/3636305-didn-t-receive-my-ticket-from-wanda-coach.md): How to resend your Wanda Coach ticket to yourself
- [Didn't receive my ticket from Brightline](http://help.wanderu.com/en/articles/2835197-didn-t-receive-my-ticket-from-brightline.md): Resend your Brightline ticket to yourself
- [Didn't receive my ticket from National Express](http://help.wanderu.com/en/articles/2834881-didn-t-receive-my-ticket-from-national-express.md): How to resend your National Express ticket to yourself

### Booking issues & errors

- [I am having trouble booking - help!](http://help.wanderu.com/en/articles/668276-i-am-having-trouble-booking-help.md): This does happen and can be frustrating!
- [My billing info won't go through](http://help.wanderu.com/en/articles/667701-my-billing-info-won-t-go-through.md): Problems with payment
- [Why did one of my trip legs fail?](http://help.wanderu.com/en/articles/668247-why-did-one-of-my-trip-legs-fail.md): Issues with second or return trip booking. Missing one of my tickets.
- [My transaction failed but I see a charge on my account — what happened?](http://help.wanderu.com/en/articles/404850-my-transaction-failed-but-i-see-a-charge-on-my-account-what-happened.md): Don't worry — you will not be charged for a failed transaction.
- [My email address won't go through](http://help.wanderu.com/en/articles/667811-my-email-address-won-t-go-through.md): Issues with the email address
- [My international credit card is not going through](http://help.wanderu.com/en/articles/667867-my-international-credit-card-is-not-going-through.md): Issues with international credit cards
- [Travel Insurance Purchase Restrictions](http://help.wanderu.com/en/articles/12824554-travel-insurance-purchase-restrictions.md): Missing your travel insurance policy?

### Cancel or Change Ticket

- [Cancellations, Changes & Refunds](http://help.wanderu.com/en/articles/392786-cancellations-changes-refunds.md): Things to know if you need to change or cancel your ticket or if you are looking for a refund
- [Cancelling or modifying your Amtrak ticket](http://help.wanderu.com/en/articles/1893629-cancelling-or-modifying-your-amtrak-ticket.md): How to cancel or change your Amtrak ticket
- [Modifying your Greyhound ticket](http://help.wanderu.com/en/articles/3281665-modifying-your-greyhound-ticket.md): How to cancel or change your Greyhound ticket
- [Rescheduling your Peter Pan Bus ticket](http://help.wanderu.com/en/articles/3281696-rescheduling-your-peter-pan-bus-ticket.md): How to cancel/change your Peter Pan Bus ticket
- [Modifying your Jet Set Express ticket](http://help.wanderu.com/en/articles/3773038-modifying-your-jet-set-express-ticket.md): How to cancel or change your Jet Set Express ticket
- [Modifying your Go Buses ticket](http://help.wanderu.com/en/articles/402644-modifying-your-go-buses-ticket.md): How to cancel or change your GoBus ticket
- [Modifying your Best Bus ticket](http://help.wanderu.com/en/articles/3279322-modifying-your-best-bus-ticket.md): Best Bus Cancellation and Change policies
- [Modifying your OurBus ticket](http://help.wanderu.com/en/articles/2835270-modifying-your-ourbus-ticket.md): Cancel or change your ticket with OurBus
- [Modifying your Trailways NY or Adirondack Trailways ticket](http://help.wanderu.com/en/articles/3636232-modifying-your-trailways-ny-or-adirondack-trailways-ticket.md): How to cancel/change your Trailways NY or Adirondack Trailways ticket
- [Modifying your CoachRun ticket](http://help.wanderu.com/en/articles/3281751-modifying-your-coachrun-ticket.md): How to change or cancel your CoachRun ticket
- [Modifying your Via Rail ticket](http://help.wanderu.com/en/articles/1893663-modifying-your-via-rail-ticket.md): How to cancel or change your Via Rail ticket
- [Modifying your BoltBus ticket](http://help.wanderu.com/en/articles/3281793-modifying-your-boltbus-ticket.md): How to cancel or change Bolt Bus tickets
- [Cancelling or modifying your National Express ticket](http://help.wanderu.com/en/articles/1893672-cancelling-or-modifying-your-national-express-ticket.md): How to cancel or change your National Express ticket
- [Cancelling or modifying your DB ticket](http://help.wanderu.com/en/articles/1893694-cancelling-or-modifying-your-db-ticket.md): How to cancel or change Deutsche Bahn ticket
- [Modifying your Turimex ticket](http://help.wanderu.com/en/articles/2835465-modifying-your-turimex-ticket.md): How to cancel or change your Turimex ticket
- [Modifying your Brightline ticket](http://help.wanderu.com/en/articles/2835097-modifying-your-brightline-ticket.md): How to cancel or change your Brightline ticket
- [Modifying your FlixBus ticket](http://help.wanderu.com/en/articles/8391614-modifying-your-flixbus-ticket.md): How to cancel or change your FlixBus ticket

### Carrier Specific Policies

- [Traveling with Greyhound FAQs](http://help.wanderu.com/en/articles/3654302-traveling-with-greyhound-faqs.md): Frequently-asked questions about traveling with Greyhound
- [Traveling with Rider Express FAQs](http://help.wanderu.com/en/articles/8062328-traveling-with-rider-express-faqs.md): Frequently-asked questions about traveling with Rider Express
- [Traveling with RedCoach FAQs](http://help.wanderu.com/en/articles/8062398-traveling-with-redcoach-faqs.md): Frequently-asked questions about traveling with RedCoach
- [Traveling with Amtrak FAQs](http://help.wanderu.com/en/articles/3654132-traveling-with-amtrak-faqs.md): Frequently-asked questions about traveling with Amtrak
- [Traveling with Peter Pan FAQs](http://help.wanderu.com/en/articles/3654787-traveling-with-peter-pan-faqs.md): Frequently-asked questions about traveling with Peter Pan
- [Traveling with OurBus FAQs](http://help.wanderu.com/en/articles/3654853-traveling-with-ourbus-faqs.md): Frequently-asked questions about traveling with OurBus
- [Traveling with Go Buses FAQs](http://help.wanderu.com/en/articles/3672448-traveling-with-go-buses-faqs.md): Frequently-asked questions about traveling with Go Buses
- [Traveling with VIA Rail FAQs](http://help.wanderu.com/en/articles/3667099-traveling-with-via-rail-faqs.md): Frequently-asked questions about traveling with VIA Rail
- [Traveling with CoachRun FAQs](http://help.wanderu.com/en/articles/3667038-traveling-with-coachrun-faqs.md): Frequently-asked questions about traveling with CoachRun
- [Traveling with Adirondack Trailways and New York Trailways FAQs](http://help.wanderu.com/en/articles/3675895-traveling-with-adirondack-trailways-and-new-york-trailways-faqs.md): Frequently-asked questions about traveling with Adirondack Trailways

### Booking with ChatGPT

- [ChatGPT isn't showing the Wanderu app](http://help.wanderu.com/en/articles/14094692-chatgpt-isn-t-showing-the-wanderu-app.md): Troubleshooting when Wanderu doesn't appear or activate in ChatGPT. Covers enabling the app, starting fresh, and plan requirements.
- [Getting Started with Wanderu on ChatGPT](http://help.wanderu.com/en/articles/14094568-getting-started-with-wanderu-on-chatgpt.md): Search for bus, train, and ferry trips directly in ChatGPT. Find schedules, prices, and carriers across North America, then book on wanderu.com.
- [How do I book a trip found in ChatGPT?](http://help.wanderu.com/en/articles/14094683-how-do-i-book-a-trip-found-in-chatgpt.md): Wanderu on ChatGPT covers intercity bus, train, and ferry routes in North America. Flights, hotels, and local rides are not supported.
- [Prices or times in ChatGPT don't match wanderu.com](http://help.wanderu.com/en/articles/14094689-prices-or-times-in-chatgpt-don-t-match-wanderu-com.md): Why prices or times in ChatGPT may differ from wanderu.com, and which source is most current.
- [Why can't I find my route in ChatGPT?](http://help.wanderu.com/en/articles/14094686-why-can-t-i-find-my-route-in-chatgpt.md): Tips for when no results are found. Covers supported routes, limited corridors, and what to try next.

## Español

### Preguntas Frequentes

- [Número de teléfono del servicio de atención al cliente de Wanderu](http://help.wanderu.com/es/articles/667892-numero-de-telefono-del-servicio-de-atencion-al-cliente-de-wanderu.md): Número de teléfono del servicio de atención al cliente de Wanderu
- [Condiciones climáticas](http://help.wanderu.com/es/articles/668281-condiciones-climaticas.md): ¿Qué pasa si hay mal tiempo?
- [Consultas sobre horarios y retrasos](http://help.wanderu.com/es/articles/3635890-consultas-sobre-horarios-y-retrasos.md): ¿Te preguntas si el autobús o tren llegará tarde?
- [¿Qué hay de las transferencias y paradas?](http://help.wanderu.com/es/articles/667788-que-hay-de-las-transferencias-y-paradas.md): Detalles sobre las paradas y las transferencias
- [Movilidad y asistencia](http://help.wanderu.com/es/articles/667871-movilidad-y-asistencia.md): Asistencia en accesibilidad al momento de abordaje
- [Identificación emitida por el gobierno](http://help.wanderu.com/es/articles/667853-identificacion-emitida-por-el-gobierno.md): Identificación requerida
- [¿Cómo encontrar un viaje con comodidades?](http://help.wanderu.com/es/articles/3636873-como-encontrar-un-viaje-con-comodidades.md): Cómo buscar un viaje que tenga lo que quieres: baños, puntos de venta, WiFi o incluso bocadillos y comida.
- [No estoy satisfecho\(a\) con mi viaje](http://help.wanderu.com/es/articles/3642718-no-estoy-satisfecho-a-con-mi-viaje.md): ¿Qué hacer cuando deseas presentar un reclamo por una experiencia insatisfactoria?
- [¿Dónde puedo encontrar un boleto?](http://help.wanderu.com/es/articles/667792-donde-puedo-encontrar-un-boleto.md): ¿Por qué no se me ocurrió usar este sitio web para encontrar viajes?
- [¿Cómo comprar un boleto de ida solamente?](http://help.wanderu.com/es/articles/667875-como-comprar-un-boleto-de-ida-solamente.md): Compra de un boleto de solo ida
- [¿Cómo reservar un viaje de ida y vuelta con Wanderu?](http://help.wanderu.com/es/articles/668078-como-reservar-un-viaje-de-ida-y-vuelta-con-wanderu.md): Pasos a seguir para reservar un viaje de ida y vuelta
- [¿Cómo sé si viajo en autobús o avión?](http://help.wanderu.com/es/articles/668271-como-se-si-viajo-en-autobus-o-avion.md): ¿Estaré viajando en tren o autobús?
- [¿Puedo reservar más de 5 boletos a la vez?](http://help.wanderu.com/es/articles/667739-puedo-reservar-mas-de-5-boletos-a-la-vez.md): Reservar más de 5 pasajeros.
- [¿Por qué las entradas se reservan individualmente?](http://help.wanderu.com/es/articles/668282-por-que-las-entradas-se-reservan-individualmente.md)
- [¿Puedo pagar mi boleto en la estación?](http://help.wanderu.com/es/articles/667887-puedo-pagar-mi-boleto-en-la-estacion.md): Pagando en la estación
- [Cambios en los precios de boletos y variaciones](http://help.wanderu.com/es/articles/667896-cambios-en-los-precios-de-boletos-y-variaciones.md): Cambios en los precios de boletos
- [Reservar con demasiada antelación](http://help.wanderu.com/es/articles/668270-reservar-con-demasiada-antelacion.md): Intentando reservar demasiado por adelantado
- [¿Puedo pagar boletos con dinero en efectivo?](http://help.wanderu.com/es/articles/667751-puedo-pagar-boletos-con-dinero-en-efectivo.md): Pagando en efectivo
- [No hay resultados para la ruta del autobús](http://help.wanderu.com/es/articles/667742-no-hay-resultados-para-la-ruta-del-autobus.md): No hay rutas de disponibles para las ciudades que he elegido.

### Viajando

- [Descuentos y tarifas para bebés](http://help.wanderu.com/es/articles/667753-descuentos-y-tarifas-para-bebes.md): Viajando con bebés
- [Precio para niños y descuentos](http://help.wanderu.com/es/articles/2704924-precio-para-ninos-y-descuentos.md): Viajando con niños
- [Política de edad](http://help.wanderu.com/es/articles/667687-politica-de-edad.md): ¿Pueden viajar solo los menores de edad?

### ¿Adonde esta mi boleto?

- [Boletos impresos vs Boletos electrónicos](http://help.wanderu.com/es/articles/404526-boletos-impresos-vs-boletos-electronicos.md): ¿Tengo que imprimir mi boleto?
- [¿Puede Wanderu emitir mis boletos?](http://help.wanderu.com/es/articles/668265-puede-wanderu-emitir-mis-boletos.md): Recibir mi boleto a través de Wanderu

### Problemas con su pago

- [Mi transacción con tarjeta de crédito internacional no está siendo aceptada](http://help.wanderu.com/es/articles/667867-mi-transaccion-con-tarjeta-de-credito-internacional-no-esta-siendo-aceptada.md): Problemas con las tarjetas de crédito internacionales