Wanderu recently added the option to purchase travel insurance through Allianz Global Assistance (a world leader in the travel insurance and assistance industry) to protect your trip.

If you added this optional travel insurance when you purchased your tickets on Wanderu, and now need to take advantage of it, read on!

Following your purchase you were sent a confirmation email from Allianz directly. In that email, you’ll find a “Manage My Policy” link, where you can review, modify or cancel your trip protection.

If something happens and you need to file a claim, Allianz has a quick and intuitive process to see what paperwork you’ll need to provide. Just visit their page on Required Documentation and select the type of claim that best describes your incident. From there, you’ll be able to see the items you’ll need to attach — for instance, if you had to cancel your trip for a covered reason, you’d need to provide: proof of payment, proof of incident, and penalty/refund information (if applicable).

Once you have the right documents in order, you can either log in to your Allianz account to actually file the claim, or can do so by looking up your policy on the main Allianz website.

If you have any additional questions about filing your claim for reimbursement, you can reach out to Allianz directly.

Contact Form:  ONLINE FORM  
​Phone: US: 800-284-8300
​Phone: Collect: 1-804-281-5700
​Email: [email protected]

If you purchased a travel insurance policy with Allianz after July 22nd, 2024 and decided to cancel your coverage but have not yet received your refund, please send us a screenshot of the cancellation confirmation email from Allianz to [email protected]. We will investigate this for you. Please note that refunds for travel insurance policies may take up to 7-10 business days to appear on your statement.
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