FAQs

Most frequently asked question

34 articles in this collection
Written by Johalmy and Bryn

Changing Travel Plans Due to COVID-19

How to change or cancel your tickets

Written by Johalmy
Updated today

Carrier Contact List

Carrier guides, phone numbers, emails for our partnered carriers

Written by Johalmy
Updated today

Wanderu Customer Service Phone Number

Written by Johalmy
Updated today

Missed your bus/train? 😢

What to do if you miss your bus or train

Written by Johalmy
Updated today

Delay and Schedule Inquiries

Wondering if the bus or train is running late?

Written by Bryn
Updated today

Direct vs Non-Stop vs Transfer Trip

How do I know if my trip has stops or transfers?

Written by Johalmy
Updated today

Weather Conditions

What happens if there's bad weather?

Written by Johalmy
Updated today

General Questions

What is a trip with "Multiple Carriers"?

Tips for booking and traveling on Multiple Carrier trips

Written by Bryn
Updated today

Where is the train/bus station address located?

Station Location

Written by Johalmy
Updated today

Can I pick my seating?

Seating Inquiries

Written by Johalmy
Updated today

What about transfers and stops?

Stops/transfers details

Written by Johalmy
Updated today

Mobility and Assistance

Assistance and accessibility when boarding the bus or train

Written by Johalmy
Updated today

Government-Issued ID

Identification required for boarding

Written by Johalmy
Updated today

How to find a trip with amenities

How to search for a trip that has what you want: bathrooms, outlets, WiFi, or even snacks and food.

Written by Bryn
Updated today

Requesting a Sleeper Cabin on Amtrak

Amtrak Rommette

Written by Johalmy
Updated today

I'm not satisfied with my trip

What to do when you'd like to file a claim for an unsatisfactory experience

Written by Bryn
Updated today

How do I do this?

Where do I go to find a ticket?

You're in the right place!

Written by Johalmy
Updated today

How do I book tickets on Wanderu?

Step by Step Guide

Written by Johalmy
Updated today

How to Book a One Way Ticket

Problems booking one way ticket

Written by Johalmy
Updated today

How to Book a Round Trip with Wanderu

Steps to follow to book a round trip

Written by Johalmy
Updated today

How do I know if I am traveling by bus or train?

Is it train or bus on the itinerary?

Written by Johalmy
Updated today

Can I buy a ticket for someone else?

3rd person booking

Written by Johalmy
Updated today

How do I add multiple travelers to an itinerary

Add Traveler(s)

Written by Johalmy
Updated today

Can I book more than 5 tickets at a time?

Booking for more than 5 passengers conditions.

Written by Johalmy
Updated today

Why are tickets booked individually?

Why is each ticket purchased in an individual transaction?

Written by Johalmy
Updated today

How to book a rental car on Wanderu

Guide to renting a car on Wanderu

Written by Bryn
Updated today

Filing a Claim with Allianz Insurance

You purchased insurance. Great! Here's how to use it.

Written by Bryn
Updated today

Payment

Paying with Credit and Debit Cards

Paying with credit-debit card

Written by Johalmy
Updated today

Can I pay for my ticket at the station?

Paying at the station

Written by Johalmy
Updated today

Ticket price changes and variations

Written by Johalmy
Updated today

Booking too far in advance

Trying to book too far in advance

Written by Johalmy
Updated today

Can I pay for tickets with cash?

Written by Johalmy
Updated today

How do I get to the airport? What do I do if I can't find my route?

Getting to the Airport

Airport Inquiry

Written by Johalmy
Updated today

No Results for Bus Route

No buses routes available

Written by Johalmy
Updated today