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FAQs
FAQs
Most frequently asked question
35 articles in this collection
Written by
Johalmy
and
Bryn
Changing Travel Plans Due to COVID-19
How to change or cancel your tickets
Written by
Johalmy
Updated over a week ago
Carrier Contact List
Carrier guides, phone numbers, emails for our partnered carriers
Written by
Johalmy
Updated over a week ago
Wanderu Customer Service Phone Number
Written by
Johalmy
Updated over a week ago
Missed your bus/train? 😢
What to do if you miss your bus or train
Written by
Johalmy
Updated over a week ago
Delay and Schedule Inquiries
Wondering if the bus or train is running late?
Written by
Bryn
Updated over a week ago
Direct vs Non-Stop vs Transfer Trip
How do I know if my trip has stops or transfers?
Written by
Johalmy
Updated over a week ago
Weather Conditions
What happens if there's bad weather?
Written by
Johalmy
Updated over a week ago
General Questions
What is a trip with "Multiple Carriers"?
Tips for booking and traveling on Multiple Carrier trips
Written by
Bryn
Updated over a week ago
Where is the train/bus station address located?
Station Location
Written by
Johalmy
Updated over a week ago
Can I pick my seating?
Seating Inquiries
Written by
Johalmy
Updated over a week ago
What about transfers and stops?
Stops/transfers details
Written by
Johalmy
Updated over a week ago
Mobility and Assistance
Assistance and accessibility when boarding the bus or train
Written by
Johalmy
Updated over a week ago
Government-Issued ID
Identification required for boarding
Written by
Johalmy
Updated over a week ago
How to find a trip with amenities
How to search for a trip that has what you want: bathrooms, outlets, WiFi, or even snacks and food.
Written by
Bryn
Updated over a week ago
Requesting a Sleeper Cabin on Amtrak
Amtrak Rommette
Written by
Johalmy
Updated over a week ago
I'm not satisfied with my trip
What to do when you'd like to file a claim for an unsatisfactory experience
Written by
Bryn
Updated over a week ago
How do I do this?
How to delete your Wanderu user account
Request user account deletion
Written by
Johalmy
Updated over a week ago
Where do I go to find a ticket?
You're in the right place!
Written by
Johalmy
Updated over a week ago
How do I book tickets on Wanderu?
Step by Step Guide
Written by
Johalmy
Updated over a week ago
How to Book a One Way Ticket
Problems booking one way ticket
Written by
Johalmy
Updated over a week ago
How to Book a Round Trip with Wanderu
Steps to follow to book a round trip
Written by
Johalmy
Updated over a week ago
How do I know if I am traveling by bus or train?
Is it train or bus on the itinerary?
Written by
Johalmy
Updated over a week ago
Can I buy a ticket for someone else?
3rd person booking
Written by
Johalmy
Updated over a week ago
How do I add multiple travelers to an itinerary
Add Traveler(s)
Written by
Johalmy
Updated over a week ago
Can I book more than 5 tickets at a time?
Booking for more than 5 passengers conditions.
Written by
Johalmy
Updated over a week ago
Why are tickets booked individually?
Why is each ticket purchased in an individual transaction?
Written by
Johalmy
Updated over a week ago
How to book a rental car on Wanderu
Guide to renting a car on Wanderu
Written by
Bryn
Updated over a week ago
Filing a Claim with Allianz Insurance
You purchased insurance. Great! Here's how to use it.
Written by
Bryn
Updated over a week ago
Payment
Paying with Credit and Debit Cards
Paying with credit-debit card
Written by
Johalmy
Updated over a week ago
Can I pay for my ticket at the station?
Paying at the station
Written by
Johalmy
Updated over a week ago
Ticket price changes and variations
Written by
Johalmy
Updated over a week ago
Booking too far in advance
Trying to book too far in advance
Written by
Johalmy
Updated over a week ago
Can I pay for tickets with cash?
Paying in cash
Written by
Johalmy
Updated over a week ago
How do I get to the airport? What do I do if I can't find my route?
Getting to the Airport
Airport Inquiry
Written by
Johalmy
Updated over a week ago
No Results for Bus Route
No buses routes available
Written by
Johalmy
Updated over a week ago