In light of the recent emergence of SARS-CoV-2, Novel Coronavirus 2019 (COVID-19), some travelers may be forced to alter their plans as events and schools are being cancelled/closed, or they may be wary of traveling and wish to postpone their current plans.

Some bus and train carriers have announced that they will provide fee waivers for travelers who wish to change their travel dates due to the uncertainty of this health crisis. 

For more information on how to change your Non-Refundable ticket or if you wish to cancel your Refundable ticket, please contact the carrier you are scheduled to travel with directly. List of Partnered Carriers & Phone numbers


For updates and specific carrier information, please see our Official Travel Alert.


Please keep in mind that Wanderu is an online search site, we do not have any authority to process or authorize refunds outside of your carrier's policies. 

If your ticket is refundable and you were charged by Wanderu, please click on the chat bubble to reach out to us or email us

Current refundable tickets for Wanderu Merchant Carriers include:
Go Buses, Via Rail, Jet Set Express, restrictions apply and authorizations are subject to the terms and conditions of purchase.

If you purchased travel insurance through Allianz, please see their Coverage Alert, if you wish to cancel your plan. If you are unable to travel due to a covered reason you should be still be able to file a reimbursement claim, please refer to your policy documents for additional information.

We wish everyone safe travels and encourage travelers to follow the CDC guidelines.

This information is subject to change.

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